Your trust matters to us

Effective date: 3 June 2026  ·  Last updated: 3 June 2026

1. Introduction

Nar Seva Foundation (“we”, “us”, or “our”) is a non-profit organisation operating a free dialysis centre at Hi Care Hospital, Basant Avenue, Ludhiana – 141001, Punjab, India. We are committed to protecting the privacy of everyone who interacts with us — patients, donors, volunteers, and visitors to this website.

This Privacy Policy describes how we collect, use, store, and share your personal information, and the choices you have. By using our website or sharing information with us, you agree to the practices described here.

2. Information we collect

We only collect information that you choose to share with us, plus a minimal set of technical details that any website receives. Specifically:

Information you provide

• Contact form: your name, email address, phone number (optional), and the message you send.
• Newsletter: your email address.
• Volunteer or partner enquiries: any details you choose to include in your message.
• Donations: donations are processed by our payment partner at narseva.onlinedonation.in. We receive only the information we need to acknowledge your gift and issue a receipt — typically your name, email, phone, donation amount, and (where applicable) PAN for tax-exemption purposes. We never see or store your card or bank details.

Information collected automatically

• Standard server logs may record your IP address, browser type, device type, referring page, and the pages you visit. We use this only to keep the site secure and to understand how it is used.

3. How we use your information

We use the information you give us to:

• Respond to enquiries, refer patients, and coordinate volunteer activities.
• Process and acknowledge donations, and issue tax-exemption receipts.
• Send occasional updates, stories, and impact reports — only if you have subscribed.
• Keep the website secure and improve its content.
• Comply with our legal, accounting, and reporting obligations under Indian law.

We do not sell, rent, or trade your personal information to anyone, ever.

4. Sharing and disclosure

We may share information only in these limited situations:

• Service providers: our payment processor, email service, and hosting provider — strictly to the extent needed for them to provide the service.
• Legal compliance: when required by law, court order, or a valid request from a government authority.
• Protecting rights and safety: to prevent fraud, abuse, or harm to people or our organisation.

5. Cookies and analytics

This website uses only essential, first-party cookies (or browser storage) needed for basic functionality — for example, remembering that you have closed a banner. We do not use third-party advertising trackers. If we add web analytics in future, we will update this policy and use a privacy-respecting provider.

You can clear cookies or disable them in your browser settings at any time without affecting the core content of this site.

6. Data security and retention

We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Access is limited to a small number of authorised team members.

We keep personal information only for as long as needed for the purpose for which it was collected, or as required by law (for example, donation records must be retained for accounting and audit). When information is no longer needed, we delete or anonymise it.

7. Your rights

Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you have the right to:

• Ask what personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, where we have no overriding legal reason to keep it.
• Withdraw your consent at any time — for example, by clicking the unsubscribe link in any email you receive from us, or by writing to us.
• Raise a complaint with the Data Protection Board of India if you believe we have not handled your information properly.

To exercise any of these rights, please contact our grievance officer using the details below. We will respond within a reasonable timeframe.

8. Children’s privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

9. Links to other websites

Our website may link to external sites — for example, our donation partner and our social media pages. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before sharing information with them.

10. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last updated” date at the top of this page. Significant changes will be highlighted on the website.

11. Grievance officer & contact

If you have any questions about this Privacy Policy, or you would like to exercise your rights, please get in touch.